Best eGovernment Initiative

Nominations for 2021 are now closed!

Please stay tuned for the results.

Adjudication Criteria

The category seeks to reward the initiative that, in the opinion of the adjudication committee, best exploits information and communication technology (ICT) to enhance the conventional interaction between Government and a wide spectrum of stakeholders – whether citizens, entities or other Governments.

Main Adjudication Criteria

1    Value Added

The tangible or intangible added value that the initiative provides to its diverse stakeholders.

2    Administrative Gain

The degree of process and administrative simplification garnered through the implementation of the online solution.

3    User Experience

The extent to which the solution provides stakeholders with a unique and beneficial online experience through the use of technology.

4    Innovation

Use of technology to promote an innovative approach to the provision of service within an online service provision context.

Secondary Adjudication Criteria

5    Objective

The initiative’s objective/s & the situation it is seeking to address.

6    Interactivity

The degree of tight interactivity that the initiative nurtures between Government and the respective stakeholder.

7    Content

The degree to which the presented content is clear, appropriate, relevant and engaging.

8    Creativity

Innovative and creative use of technology to enhance stakeholders’ experience.

9    Analytics

The capability to monitor, track, report and analyse channel effectiveness.

Bonus Criterion

10     Environmental, Social and Corporate Governance (ESG)

Recognising those who made a considerable effort to contribute towards environmental sustainability, community welfare and those focusing on good corporate governance.

Ref. Primary Adjudication Criteria Weighting (%)
1 Value Added 15
2 Administrative Gain 15
3 User Experience 15
4 Innovation 15


Ref. Secondary Adjudication Criteria Weighting (%)
5 Objective 8
6 Interactivity 8
7 Content 8
8 Creativity 8
9 Analytics 8
Ref. Bonus Criterion Weighting (%)
10 Environmental, Social and Corporate Governance (ESG) 5

Nominate / Participate

Nominations for 2021 are now closed!

Please stay tuned for the results.